Your Satisfaction is Our Priority
At Spa Culture, we're committed to crafting premium soap and body wash bands that elevate your daily cleansing ritual. We want you to love every lather!
For your health and safety, we cannot accept returns or offer refunds on our products. Here's why:
Our soaps and body wash bands are intimate personal care products designed for your body's direct use. Once they leave our facility, we cannot resell or restock them due to hygiene and safety regulations—even if unopened. We know you'd want the same assurance when purchasing from us!
Soap is a consumable product, and body wash bands come into direct contact with skin and water. To maintain the highest standards for all our customers, these items are considered final sale.
While we can't accept returns, we absolutely stand behind our products. If something's wrong, we're here to make it right:
Received something damaged in transit or defective? Contact us within 7 days of delivery with photos, and we'll send you a replacement at no charge.
Our mistake? We'll fix it immediately. Reach out within 7 days with your order details, and we'll send the correct item right away.
Experiencing an unexpected reaction or product issue? Please contact us—your feedback helps us improve, and we'll work with you to find a solution.
We want you to feel confident in your purchase! If you have questions about ingredients, scents, sizing, or product details, please reach out before ordering. Our team is happy to help you choose the perfect products for your routine.
By placing an order, you acknowledge and agree to this policy. Thank you for understanding—and for trusting us with your self-care!
Note: This policy applies to all purchases made through our website. All sales are final.